Legal
Returns and Refunds
Last updated October 2026
Return window
You can return most unused items in their original condition and packaging within 30 days of delivery. Because items are supplied by partner brands, some products have their own return conditions; we show them on the product page where they differ.
What can't be returned
- Items that have been used, worn on the course, or damaged after delivery.
- Custom, personalized, or clearance items marked final sale.
- Gift cards and digital goods.
How to start a return
- Email support@chgolfco.com with your order number and the items you'd like to return.
- We'll reply with return instructions and, where it applies, a prepaid label.
- Send the item back within the window. Please don't ship it before you hear from us, as brands use different return addresses.
Refunds
Once your return is received and inspected, we refund the item price to your original payment method within 5 to 10 business days. Original shipping charges are refunded only if the return is due to our or the brand's error. Your bank may take additional time to show the credit.
Wrong, damaged, or defective items
If something arrives damaged, defective, or isn't what you ordered, tell us within 14 days of delivery. We'll arrange a replacement or full refund, including return shipping.
Cancelled orders and pricing errors
We may cancel an order, with a full refund, if an item is unavailable or was listed at an incorrect price because of an obvious error.